Front desk & rooms
Live room states, walk-ins, check-in to check-out, housekeeping, room moves and stay extensions — the day’s work on one calm screen.
For independent hotels, inns & guesthouses
Run the hotel.
Know exactly what you keep.
One platform for your front desk, your own booking website, and your OTA channels — the whole operation on one calm screen.
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- All-in-one PMS, booking site & channel manager
- Your own booking website & domain
- Real-time OTA sync
Front desk & calendar
Your own booking website
Channel manager & OTA sync
Owner dashboard
One platform, one guided setup
Built for independent hotels, inns & guesthouses
- All‑in‑onePMS, booking site & channel manager
- Payments securedPCI‑compliant card processing
- Your domainyour own direct-booking website
- Early accessbe one of our first hotels
Today
- Rates juggled across OTA extranets and a spreadsheet
- Double bookings you find out about from the guest
- “Payment received” — but what actually landed?
- A booking widget bolted onto a page you don’t own
With Tripjolly
- One inventory, synced to every channel in real time
- Double bookings prevented by one synced inventory
- One clear record of every booking and payment
- Your own website, on your own address — direct into the front desk
The Linden HouseBoutique inn · 14 rooms
Book direct
Included, not an add-on
A real website.
Yours from day one.
Not a booking widget bolted onto someone else’s page — a professionally designed website on your own address, with direct booking built in, live availability, and your brand front and center.
- Launch-ready templates, tailored to your property
- Direct bookings flow straight into the front desk
- Live availability, always in sync with your channels
The whole operation
One platform, four jobs done well
Channels, in sync
Your rates and availability on the OTAs, updated in real time from one place. No spreadsheet juggling, no double bookings.
Payments, traced
Cards, refunds, additional charges and full payment history — every transaction auditable, every payout explained.
The owner’s view
Revenue, occupancy, channel mix and payouts — live on your phone. Built for the person whose name is on the deed, not just the front desk.
Your first direct booking, in three moves
- 1
Tell us about your property
Rooms, rates, photos, policies — a guided setup, at your pace.
- 2
Get your website & channels
Your booking site goes live on your address; OTA connections sync from the same inventory.
- 3
Take bookings, run the day
Reservations land on the dashboard, ready to manage from one screen.
Pricing
Pricing built around your hotel
Tell us about your property and we’ll walk you through the plan that fits — no jargon, no surprises. A real person will help you get set up.
Guides
Everything you need to run your hotel
Step-by-step guides and how-tos for every feature — browse by topic, search, and open any guide right here.
🔍
🚀
Getting Started
6 guides
🏠
Setting Up Your Hotel Profile
Complete your hotel name, address, contact details, check-in/check-out times, and upload property photos. This is the first step after login.
5 min read
🔑
Owner Login & Authentication
How to log in via phone OTP or email at yourhotel.tripjolly.com/owner_login. Covers session management and multi-device access.
3 min read
👥
Adding Staff & Setting Permissions
Invite front desk, housekeeping, and manager roles. Configure granular permissions for each section: bookings, payments, cleaning, maintenance.
4 min read
🛠️
Verification & Document Upload
Upload required business documents for hotel verification. Track verification status and respond to admin feedback.
5 min read
💰
Subscription & Billing
Understand your plan, view billing history, and manage your subscription. Covers free trial, activation, and renewal.
3 min read
🌐
Custom Domain Setup
Connect your hotel's subdomain (yourhotel.tripjolly.com) and optionally set up a custom domain with DNS configuration.
4 min read
⚙️
Hotel Setup & Configuration
8 guides
🛏️
Creating Room Types
Define room categories (Deluxe, Standard, Suite), set base pricing, occupancy limits, bed configuration, and amenities for each type.
6 min read
🔢
Adding Physical Rooms
Assign room numbers to each room type. Set floor, view, and features per room. Rooms appear on the calendar grid after setup.
4 min read
📈
Setting Up Dynamic Pricing
Configure season-based rates, weekend surcharges, and demand-driven pricing. Set date ranges with custom multipliers.
5 min read
❌
Cancellation Policy Setup
Define free cancellation windows, partial refund tiers, and no-refund deadlines. Policies apply automatically to new bookings.
4 min read
🏷️
Tax Configuration
Set up GST, VAT, or custom tax profiles. Configure tax-inclusive vs tax-exclusive pricing. Assign tax profiles per room type.
4 min read
🎁
Coupon & Discount Management
Create percentage or fixed-amount coupons. Set validity periods, usage limits, minimum booking amounts, and room type restrictions.
5 min read
🚼
Extra Charges & Occupancy Pricing
Configure charges for extra beds, children, additional adults. Set per-night or percentage-based pricing modes.
4 min read
📧
Email Notification Setup
Configure booking confirmation emails, connect your hotel's email (Gmail app password), and customize email sender name.
3 min read
📋
Bookings & Reservations
7 guides
📝
Creating a New Booking
Select dates on the calendar, pick rooms, enter guest details, and confirm. Covers customer, walk-in, and complimentary bookings.
5 min read
✅
Check-in & Check-out Process
Handle guest arrival and departure. Assign rooms, collect payments, record ID, and manage early/late check-in or check-out.
5 min read
✎️
Modifying a Booking
Change dates, room type, guest count, or room quantity on an existing booking. Price recalculates automatically with adjustments.
4 min read
✖️
Cancelling & Refunding a Booking
Cancel a booking, process full or partial refunds based on cancellation policy, and track refund status through completion.
4 min read
🔄
Room Reassignment & Shifting
Move a guest to a different room mid-stay. Handle upgrades, downgrades, and multi-room reassignments.
3 min read
🕐
Extending a Stay
Add extra nights to an active booking. Availability is checked in real-time and pricing adjusts based on the extended dates.
3 min read
💲
Adding Charges to a Booking
Add room service, minibar, laundry, or custom charges. Choose from 15+ predefined templates or create custom charge types.
4 min read
📅
Calendar & Scheduling
5 guides
📅
Using the Calendar Grid
Navigate the 2-week room calendar. Drag to create bookings, click reservations for details, use color codes for room status.
5 min read
🎨
Calendar Color Codes & Legends
Understand the colour coding for bookings, room statuses, and availability states. Customise legend colours to match your workflow.
3 min read
🖱️
Drag-to-Book on the Calendar
Click and drag across dates and rooms to instantly create a booking. The system pre-fills dates, room type, and checks availability.
3 min read
🔍
Calendar Filters & Room Grouping
Filter the calendar by room type, floor, or status. Group rooms by category to focus on specific inventory segments.
3 min read
💳
Payments & Billing
6 guides
💳
Collecting Payments
Record cash, card, or bank transfer payments. Handle full payments, advance deposits, and partial collections.
4 min read
💰
Online Payments with Stripe
Enable online card payments via Stripe. Configure accepted payment methods per hotel.
5 min read
↩️
Processing Refunds
Issue full or partial refunds. Track refund status, view refund history, and handle policy-based automatic refund calculations.
4 min read
📜
Payment History & Audit Trail
View complete transaction history per booking. Every payment, refund, charge, and waiver is logged with timestamps and staff details.
3 min read
📄
Invoices & Receipts
Generate and export booking receipts with itemized breakdown. Includes room charges, taxes, additional charges, and payment summary.
3 min read
📊
Understanding Payment Statuses
Learn what Pending, Partial, Paid, Comp, Refunded, and Failed mean. How the system tracks payment lifecycle across booking states.
3 min read
🛠️
Operations
4 guides
🧹
Cleaning Task Management
Create and track room cleaning tasks. Assign to housekeeping staff, set priority, and monitor completion status in real-time.
4 min read
🔧
Maintenance Requests
Log maintenance issues, assign technicians, set priority levels, and track resolution. Rooms auto-block during active maintenance.
4 min read
🚪
Room Status Lifecycle
Understand the flow: Available → Check-in → Occupied → Check-out → Cleaning → Available. How maintenance overrides all states.
3 min read
🌙
Night Audit & Day Close
Run the daily night audit to reconcile bookings, auto-update no-shows, and generate the day-end summary report.
4 min read
🌐
Website & OTA
4 guides
🏠
Your Hotel Website
Every hotel gets a branded booking website at yourhotel.tripjolly.com. Customize template, colors, and content from the dashboard.
4 min read
📰
OTA Channel Management
Manage room availability and rates across OTA channels. Sync inventory in real-time to prevent overbookings.
5 min read
🎨
Customizing Your Booking Page
Upload room photos, write descriptions, set highlight amenities, and configure the booking flow that guests see on your website.
4 min read
📊
Reports & Analytics
2 guides
📈
Analytics & Reports Dashboard
View occupancy trends, RevPAR, ADR, revenue breakdown by room type, booking source analytics, and guest demographics.
5 min read
📥
Exporting Data & Custom Reports
Export bookings, payments, and occupancy data to CSV or PDF. Schedule automated report delivery to your email inbox.
3 min read
Before you start
Straight answers
- Do I keep my own website and domain?
- Yes. You get a professionally designed booking website on your own address, with direct booking built in, flowing straight into your front desk.
- Which booking channels does it sync with?
- The channel manager keeps your rates and availability in sync with the major OTAs in real time from one inventory, so you stop juggling extranets and spreadsheets — and prevent double bookings.
- Can I move over from my current system?
- Yes. Guided setup walks you through rooms, rates, photos and policies, and our team helps you bring across what you already have. The guides cover every step.
- How much does it cost?
- Tell us about your property and we'll walk you through the plan that fits — get in touch and a real person will help.
More detail in the guides & FAQ — every step verified against the real product.
Your hotel. Your money.
Finally on the same page.
Bring a property; we’ll help you set it up.
Get started